Privacy Policy

At Survival Manuals, operated by Sherlock Puppy LLC, we prioritize the privacy and security of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Contact Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Credit card numbers (processed securely via Konnektive CRM and our merchant partners).
• Order History: Details of the survival manuals and bundles you have purchased.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you regarding your order or digital access.
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our survival products, provided you have opted in to receive such communications.

3. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• Konnektive CRM: We use Konnektive to manage our customer data and facilitate the "Import Order" process.
• Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

5. Your Rights

If you are a resident of certain jurisdictions, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email at support@survivalmanuals.com or by mail using the details provided below: